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Frequently
Asked
Questions

WHAT’S INCLUDED IN YOUR PACKAGES?

The final deliverables are listed on our services page.
For branding, it’ll include our initial 30-minute Discovery Call to make sure we’re a good fit. Once you’re all booked, then comes our 1-hour Strategy Call to discuss everything strategy (you’ll have a workbook + questionnaire to work on prior to the call)! A collaborative Pinterest board + your Brand Strategy Road Map along with a moodboard + launch day packet + social media graphics.



WHAT IS THE TYPICAL TURNOVER TIME FOR PROJECTS?

It really depends on each project as well as client response time. If you are on a specific deadline, please let me know ahead of time, and I’ll see what I can do!
A typical branding package has a regular turnover time of 4-8 weeks.


CAN YOU DESIGN JUST A LOGO?

We only offer a full branding package as we’ve found it serves our clients better when they have a solid brand, which is why we offer two different packages to fit your needs.


CAN I customize a package?

Yes! Sometimes you just know what you need, am I right? Send me a message about what you’re envisioning, and we’ll make a virtual coffee date to chat.

Do you offer hourly or ongoing retainer services?

I sure do! Please note that my hourly rate is $40/hour. If you’re interested in retainer services, reach out and we can discuss pricing. Acceptance of hourly and retainer work is subject to my availability.



WHAT IF I NEED SOMETHING THAT ISN’T LISTED UNDER YOUR SERVICES?

Fill out the form on our contact page, or you can email me and I’ll respond in 24-48 hours! I do offer a la carte design items when requested and if my schedule allows.



I WANT TO WORK WITH YOU BUT HOW DOES IT WORK?

After our Discovery Call, if we’re a good fit, you’ll be prompted to accept our project proposal, which will come with our contract and tentative timeline, so you’ll know when your project is expected to wrap up. After you accept your proposal and sign the contract, a non-refundable 50% is required to hold your spot in my calendar. The remainder 50% is due before I send you your final product/files.

WHAT about payment plans?

In order to secure your project start date on my calendar, a 50% non-refundable retainer is required, the other 50% is due before I send you all final files. However, I do understand branding is an investment and finances can be challenging.
Other payment plans I offer are 1/3 plan (34% due at contract signing, 33% 3 weeks later and 33% before file delivery) or 1/4 plan (25% due at contract signing, 25% 2 weeks later then another 25% two weeks after and 25% before file delivery).